Turn the switch ON
System Settings opens to Privacy & Security → Screen & System Audio Recording. Turn the connectwisecontrol switch ON. Administrator access is not required here.
01
Step One · ScreenConnect
When the agent is installed on your Mac
- Once the agent has installed, you'll see the pop-up shown here.
- You must click “Request Access…” to proceed with setup.
This window is the ScreenConnect Review System Access panel. It checks the two permissions the agent needs to run.
02
Step Two · ScreenConnect
Approve screen sharing
- The Screen Recording pop-up will appear. Click Open System Settings.
Do not click Deny. Denying will only cause issues with the Help Desk being able to support you. Any screensharing connection we make must be approved by you — you are always alerted before a session begins.
Relaunch when prompted
You'll be prompted to relaunch ConnectWise Control. Go ahead and click Quit & Reopen — the client restarts automatically.
03
Step Three · ScreenConnect
Setup complete
You can now close any related windows or notifications. Here are a few things to expect from here on.
A menu-tray icon
The agent places a small icon in your menu bar, shown here.
Allow notifications
If asked to enable notifications, choose Allow.
Find devices on networks
A later prompt may ask to find devices on local networks — please Allow.
Consent before every session
When the Help Desk connects, this approval prompt appears before your screen is ever shared.
Good to know: your desktop image will temporarily turn black while a session is in progress. This is completely normal and reverts automatically once the session ends.
01
Step One · NinjaRemote
When the agent is installed on your Mac
- Once the agent has installed, the Review System Access window shown here will appear.
- Under Screen Recording you'll see Denied. Click “Request Access…” next to it to proceed.
Accessibility and Full Disk Access are typically already Allowed. Only Screen Recording needs your attention.
02
Step Two · NinjaRemote
Approve screen sharing
- System Settings opens to Privacy & Security → Screen & System Audio Recording. Click Open System Settings if prompted.
Do not click Deny. Denying will only cause issues with the Help Desk being able to support you. Any screensharing connection we make must be approved by you — you are always alerted before a session begins.
Turn on “ncstreamer”
In the list, find ncstreamer and turn its switch ON. This is the NinjaRemote screen-sharing component. Administrator access is not required.
Relaunch when prompted
You'll be prompted that ncstreamer must be restarted. Go ahead and click Quit & Reopen — it restarts automatically.
03
Step Three · NinjaRemote
Setup complete
You can now close any related windows or notifications. Here are a few things to expect from here on.
Allow notifications
If asked to enable NRStreamer notifications, choose Allow.
Consent before every session
When the Help Desk connects, an “Accept connection from: Helix Systems?” prompt appears — click Yes to allow the session.
Good to know: your desktop image may temporarily turn black while a session is in progress. This is completely normal and reverts automatically once the session ends.